Grand Mercure Hanoi

Check-in

Check-in is from 2:00 PM until anytime. Guests must be at least 15 to check-in.

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• Guests must contact this property in advance to reserve onsite parking
• This property accepts credit cards, debit cards, and cash
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
• This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Other details

Grab a bite at Limitless Sky Lounge, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:00 AM to 10:30 AM for a fee.

Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Hanoi? This hotel has 4133 square feet (384 square meters) of space consisting of a conference center and 3 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Temple of Literature - 0.5 km / 0.3 mi
Goethe-Institut Hanoi - 0.6 km / 0.4 mi
Embassy of Singapore - 0.8 km / 0.5 mi
Embassy of China - 0.9 km / 0.6 mi
Train Street - 1 km / 0.6 mi
One Pillar Pagoda - 1 km / 0.6 mi
Flag Tower of Hanoi - 1.1 km / 0.7 mi
Ho Chi Minh Mausoleum - 1.1 km / 0.7 mi
Hanoi War Museum - 1.1 km / 0.7 mi
Ba Dinh Square - 1.2 km / 0.7 mi
Vietnam Military History Museum - 1.2 km / 0.8 mi
Ho Chi Minh Museum - 1.2 km / 0.8 mi
Food Street Tong Duy Tan - 1.2 km / 0.8 mi
Imperial Citadel of Thang Long - 1.3 km / 0.8 mi
Van Phuc Diplomatic Corps - 1.4 km / 0.9 mi
The nearest major airport is Noi Bai Intl. Airport (HAN) - 27.6 km / 17.2 mi

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Children stay free when occupying the parent or guardian's room, using existing bedding.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• No pets and no service animals are allowed at this property.
• Parking height restrictions apply.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

• Professional property host/manager
• Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
• LGBTQIA+ friendly
• No rollaway/extra beds available
• Parking height restrictions apply
• Essential workers only - NO

Pets

• Service animals not allowed
• Pets not allowed