Hotel Neos Matala

Check-in

Check-in is from 4:00 PM until 9:00 PM.

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7:30 AM - 9:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards and cash
• Noise-free guestrooms cannot be guaranteed
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served daily from 8:30 AM to 10 AM.

Featured amenities include limo/town car service, express check-in, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.

Distances are displayed to the nearest 0.1 mile and kilometer.
Beach of Matala - 0.6 km / 0.3 mi
Roman Caves - 0.9 km / 0.6 mi
Red Beach - 1.7 km / 1.1 mi
Komos Beach - 3.6 km / 2.3 mi
Caves of Matala - 4.1 km / 2.5 mi
Matala Caves - 4.1 km / 2.6 mi
Church of Our Lady - 4.1 km / 2.6 mi
Phaistos - 9.5 km / 5.9 mi
Palace of Phaistos - 10.8 km / 6.7 mi
Central Court - 10.9 km / 6.8 mi
Agia Triada - 11.5 km / 7.1 mi
Museum of Cretan Ethnology - 13.9 km / 8.7 mi
Vathi Beach - 17.5 km / 10.9 mi
Agiofarango - 18.6 km / 11.6 mi
Museum of Messara - 20.2 km / 12.5 mi
The preferred airport for Hotel Neos Matala is Nikos Kazantzakis Airport (HER) - 69.7 km / 43.3 mi

• Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.
• The seasonal pool will be open from May to October.
• Pool access available from 8:30 AM to 8 PM.
• Contactless check-out is available.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

• Professional property host/manager
• Contactless check-out is available
• LGBTQ friendly
• No rollaway/extra beds available
• Noise-free rooms not guaranteed
• No elevators

Pets

• Pets not allowed

Resort fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
• A tax is imposed by the city: From 1 November - 31 March, EUR 0.50 per accommodation, per night
• A tax is imposed by the city: From 1 April - 31 October, EUR 2.00 per accommodation, per night

We have included all charges provided to us by the property.