Melia Hanoi

Check-in

Check-in is from 2:00 PM until anytime. Guests must be at least 18 to check-in.

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. This property's parking fee is waived for the first 4 hours. After that, the fee is VND 30,000 per hour This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
• Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
• This property accepts credit cards, debit cards, and cash
• This property uses eco-friendly cleaning products
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• This property is professionally cleaned
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Other details

Grab a bite at Mosaico, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6 AM to 10 AM for a fee.

Featured amenities include a business center, limo/town car service, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and 12 meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a bus station shuttle.

Distances are displayed to the nearest 0.1 mile and kilometer.
Hanoi Police Museum - 0.2 km / 0.1 mi
Hoa Lo Prison Museum - 0.2 km / 0.1 mi
Vietnam Women's Museum - 0.4 km / 0.2 mi
Center International Trade Fair Hanoi I.C.E - 0.4 km / 0.3 mi
United Nations Development Programme - 0.6 km / 0.4 mi
Trang Tien Plaza - 0.7 km / 0.4 mi
Hoan Kiem Lake - 0.7 km / 0.4 mi
Red Moon Gallery - 0.7 km / 0.4 mi
St. Joseph's Cathedral of Hanoi - 0.8 km / 0.5 mi
Food Street Tong Duy Tan - 0.8 km / 0.5 mi
Hang Da Market - 0.9 km / 0.5 mi
Thong Nhat Park - 0.9 km / 0.6 mi
Ly Thai To Park - 0.9 km / 0.6 mi
Vietnam National Tuong Theatre - 0.9 km / 0.6 mi
Train Street - 1 km / 0.6 mi
The preferred airport for Melia Hanoi is Noi Bai Intl. Airport (HAN) - 26 km / 16.2 mi

• Pool access available from 7:00 AM to 7:00 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• One child 9 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• No pets and no service animals are allowed at this property.
• A car is not required for transportation to and from this property.
• The property is professionally cleaned.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel policies

General

• Professional property host/manager
• LGBTQ friendly
• No rollaway/extra beds available
• Property uses a professional cleaning service

Pets

• Service animals not allowed
• Pets not allowed